Cancellation policy

We kindly request that all appointments be canceled or rescheduled at least 48 hours in advance to avoid a cancellation fee. Cancellations made within 48 hours of the scheduled appointment time will be subject to a charge of a 50% fee, except in cases of emergency or illness.

If you are unable to attend due to an emergency or illness, please notify us as soon as possible. We will make every effort to accommodate such situations on a case-by-case basis.

Appointments which must be cancelled or rescheduled last minute due to an employee or business emergency will NOT be subject to financial penalization.

Thank you for your understanding and cooperation.

To confirm your booking, a non-refundable deposit of 50% of the total service cost is required at the time of booking. The remaining balance will be due on the day of service.

Please note that the deposit ensures your reservation and is applied toward the total cost of the service. Cancellations or rescheduling made less than 48 hours prior to the service date may result in forfeiture of the deposit.

Cancellations and rescheduling made within the permitted time period will not have their deposit refunded, but CAN have their deposit transferred to either a new appointment, retail product, or even a gift card.

All appointments which require a deposit are able to be rescheduled a maximum of  2 times before the deposit is forfeit and a new deposit will be required upon future booking. 

Appointments which require a deposit and need to be rebooked, must be rebooked within a 60 day period of the original appointment or the deposit will be forfeited. 

Appointments which require a deposit that must be cancelled or rescheduled due to an employee or business emergency can either be transferred or refunded to the ORIGINAL form of payment or a Gift Card.

Thank you for your understanding and cooperation!